01 · Observe: Real work, not a workshop
No recording session, no process mapping. Your experts work cases as they always have; the agent watches in the browser.
Supervised AI agents
AI agents that learn the expert.
It learns your experts’ judgment, not their click paths.
Tenant-isolated · Human-in-the-loop by design · Bring your own model
SOC 2 Type II & HIPAA in progress Trust Center →How it works
Tacit judgment, learned and verified.
Five steps. The first two learn from your experts. The last three work alongside them, and keep learning.
02 · Capture: The why, not the what
It comes away with the why behind each decision — the part no process doc has ever held.
03 · Execute: The agent works the case
It works the case the way your expert would, across your existing systems, verifying as it goes.
04 · Approve: Guardrails for human approval
You set which calls require a human. The agent stops there, shows its rationale, and waits for its expert.
05 · Learn: Expert judgment, verified
Explicitly, by asking an expert to validate its judgment; implicitly, when an expert corrects it. Both sharpen what the agent knows.
Why it matters
Your best people are the process.
The judgment that makes them good is unwritten, unscalable, and gone the day they leave. An agent that learned it keeps it.
Holds up off the playbook
Rules break on the first unusual case. Reasoning doesn’t, because the agent knows what your expert was weighing.
Scale judgment, not headcount
Every case handled the way your best person handles it. No matter who’s out or how deep the backlog.
Expertise that stays
The knowledge that walks out at retirement becomes something your organization owns.
No rip-and-replace
Runs on the systems you already have. Nothing to migrate, no integration project.
Compliance can say yes
Human sign-off where it matters, and a full audit trail. No year-long governance fight.
Onboarding in days
New hires read agent runs instead of memorizing tribal knowledge.
Solutions
Where teams put supervised agents to work first.
Each solution shows the judgment the agent learns, the work it carries, and where your people approve.
Prior Authorization
Does the judgment-heavy groundwork on every request. Your reviewers decide on the evidence.
Explore Prior AuthorizationUtilization Review
Does the groundwork on medical necessity, judgment included. Your nurses decide on the evidence.
Explore Utilization ReviewIntake & Eligibility
Judges which discrepancies matter and resolves them itself. Staff see only the exceptions.
Explore Intake & EligibilityClaims & Appeals
Does the groundwork on what the record supports. Your reviewer decides the appeal.
Explore Claims & AppealsBuilt for regulated environments
Compliance is a design constraint.
Not a page of badges bolted on at the end.
Tenant isolation below the app
Multi-tenant by default, with isolation enforced at the database layer rather than in application code. Single-tenant in your own AWS or Azure environment when you need it.
Encrypted with your key
Sensitive fields are encrypted at rest with a key you supply. No key, no deployment.
Append-only audit trail
Every action the agent takes is written to a trail that cannot be edited in place.
Trust Center
SOC 2 Type II and HIPAA programs, monitored continuously. Every control’s live status is public.
Open the Trust CenterSecurity & Controls
Human review where it matters, encryption with your own key, and isolation enforced at the database layer.
Read the security overviewStart with a pilot
Bring one operation your team runs every day. How the agent earns your experts’ judgment is what we show live, end to end.
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