The provider experience, AI-native.
Faxes, portals, and hold queues are how providers reach you today. The agent gives them a front door that knows your rules: it intakes the request conversationally, asks for exactly what is missing, and answers status without a phone call.
Where the time goes
Providers reach you by fax, portal, and phone, and every channel lands as manual intake on your side. Submissions arrive incomplete, and the back-and-forth to complete them burns days of the turnaround clock. Status calls consume staff time the queue never gets back.
What the agent takes on.
Learns your intake rules and what a complete submission looks like for each request type Meets the provider in a conversational surface and intakes the request end to end Asks for exactly what is missing — the documentation your criteria actually call for, nothing more Files the complete request into your case system and routes it to the right queue Answers status inquiries from the case record, so providers stop calling
Where your team stays in control
You define the rules the agent applies: request types, required documentation, routing Anything ambiguous or out of policy routes to your staff instead of being guessed at Clinical review and determinations stay with your nurses and medical directors — the front door never decides Every provider interaction lands in the audit trail with the case